For Swiss hospitals and hospital groups
Patient satisfaction, measured continuously instead of once a year.
spital.feedback collects feedback along the patient pathway, consolidates public reviews and gives your quality management continuous indicators rather than one annual snapshot.
Hosting in Switzerland and the EU · DE / FR / IT / EN · Role-based access per clinic and ward
Patient satisfaction
Valmont Cantonal Hospital
- Nursing 4.6
- Information 4.2
- Discharge 4.0
New response, ward B3
Reviews from
- local.ch
- search.ch
- Comparis
- Your own patient survey
One platform
From admission to the measure taken on the ward.
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Every response in one place
Public reviews, the discharge survey and notes from complaint management converge – instead of scattering across three mailboxes and two spreadsheets.
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Roles and rights per ward
Ward leads see their ward, quality management sees the whole hospital, the board sees the trend. No distribution lists, no bulk emails.
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Continuous indicators instead of an annual survey
Trends by clinic, ward and month. Measures can be recorded and their effect tracked over time.
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No health data
The questionnaires capture experienced quality only. No diagnoses, no findings, no reconciliation with the clinical information system.
Sample analysis of 2140 responses
Nursing strong. Discharge information weak.
Free-text answers are condensed into topics and assigned to wards automatically. You see where things stall in the current month, not only in the annual report.
- Friendly nursing staff
- Discharge conversation too short
- Long wait in the emergency department
- Clean room
- Easy to reach by phone
Privacy first
Patient data stays in the hospital.
Hosting in Switzerland and the EU, no merging of data across hospitals, no benchmarks against other institutions and never a handover to advertising partners.
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Hosting in Switzerland and the EU
The application and database run with providers in Switzerland and the EU. Switzerland only on request.
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No data merging
No benchmarks against other hospitals.
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No health data
No reconciliation with the clinical information system.
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revFADP and GDPR
Data processing agreement included.
Pricing
Simple. Transparent. Swiss software.
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Basic
Free trial
For a single clinic: collect feedback and consolidate reviews.
- 1 clinic
- 4 languages (DE / FR / IT / EN)
- 50 draft replies per month
- Unified inbox
- Post-discharge survey
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Popular
Pro
On request
For the whole hospital or group, with roles and reporting.
- All clinics and wards
- Role-based access
- Record and track measures
- Monthly and quarterly PDF reports
- Export for internal quality reports
- Own domains for survey and delivery
- API access and intranet integration
- Priority support
All prices excluding VAT. Hospital groups and networks are quoted individually.
What changes
Three things that are different after one quarter.
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You see problems in the month they occur.
An annual survey reveals in spring what went wrong in September. Continuous collection shows it while something can still be changed.
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Every ward gets its own numbers.
Instead of a hospital-wide average nobody can work with, each ward lead sees exactly the responses about their own ward.
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Measures can be evidenced.
Record the measure, mark the date, read the effect off the trend line – the basis of any internal quality report.
Ready for patient satisfaction in real time?
Set up in under a week. Multilingual, revFADP compliant, hosting in Switzerland and the EU.